grohe tapware reviews

There is no way I can put this back in and trust it not to leak and ruin my new hardwood flooring. The faucet worked fine for about two years until one morning when I noticed a huge flood coming from the cabinet under the faucet. All our products’ components, ease of operation and perfect looks have to withstand numerous endurance tests – the toughest in the industry – and pass with flying colours before the products leave our premises. What kind of nonsense is this? If you continue your visit, we’ll assume that you are happy to receive all cookies. This is why I never trust reviews. Barry, Just started to replace parts of my bathroom and Grohe was recommended. Hoses are integral to faucet and non replaceable. Even we tried to contact them by what's App. Good job grohe, you just lost a huge account from a hotel developer. With all of the cool features of its more expensive cousins, this faucet … We ordered (and paid a huge amount) for a shower, having used Grohe many times before and assuming (stupidly) that they still had good quality products. it must be an internal leak somewhere. We have one of the UK's largest selection of bathroom taps with savings of up to 60% and next day delivery available on hundreds of taps. Whirlpool Enthusiast reference: whrl.pl/Re2xaZ. Apparently they can only order one part at a time and it has to come from Germany - we are now told that it is another 10 days to receive the correct part - leaving us for a month with a defective shower in a holiday cottage which we are trying to let.Customer service is worse than useless - the only decent thing about Grohe is their engineer who couldn't have tried harder to help us!Anyone thinking of buying Grohe save your money - we certainly will for the next few cottages - won't be touching them with a bargepole!Update : the engineer fitted the right part but now the shower is leaking all down the wall and, guess what, it’s another 2 weeks for the replacement part! Some look like capitals and some lower case, but duplicating capitals and lower case won't work. From Posh or Mizu, to Milli, Grohe, Caroma, Sussex or Roca, we've got something for everyone. Typical German efficiency and design I am now a fan and soon all my bathrooms and utilities will have Grohe items and the usual installed Chinese rubbish thrown out. This was not compatible with the brass fittings. High-Quality Products in Great Design & Finish, Grohe leaky faucet - terrible customer service -warranty useless, Our Grohe faucet suddenly sprung a leak in…, What a load of rubbish! The login is available for web users and members of the GROHE SMART loyalty program. As I told the representative, looking at both the superior quality of the Grove was very evident. The treads that screw the handle in just disintegrated. All rights reserved. I almost always default to Grohe when updating tapware. grant2b. Many floors ruined.Please do your due diligence. The company doesn't care to hear from customers who have a problem with its products. and water everywhere It could have been leaking for a month for all we know. I have been trying to contact both the warranty & customer service departments for 2 months now to get a defective spray head for an Alira 32-999, brushed nickle finish faucet replaced. Never been touched or moved in any way since install. Shower Mixers & Sets Dorf Bathroom Tapware Collection Dorf Kitchen Tapware Collection. For over $300 I expected much more.I’ll never recommend or purchase another Grohe product. Kind regards, Grohe Denmark. I was shipped a replacement cartridge with the understanding that if the leak continues after I replaced the cartridge that I would be shipped a replacement faucet.The leak continued after replacement of the cartridge and I contacted customer service and emailed pictures of the leak.A reply from customer service lead team told me that they cannot see from the pictures where the leak is coming from and that they require further pictures to specify the location. We love the faucet and did not want to replace it. Get the best deals on GROHE Shower Taps & Thermostats. Brita was founded in 1966 in order to optimise mains water in a convenient way for consumers. 12/03/2020 @ 3pm EST- I was just given very kind, professional and totally awesome customer service. The Grohe Concetto is a pull-down faucet that is beautiful and well made. I called Grohe and was told that most likely the leak from the faucet was caused by a defective cartridge. Login Register account The faucet was very, very expensive when I bought it. The handle fell off our Grohe facet. This faucet enables your sink to be as easy to use and productive as the one you would find in a top- of- the- line kitchen at your favorite restaurant.  It packs all of the professional punch into a more compact form, so as not to seem out- of- place in your home.  Consumers report that this faucet is extremely easy to install, and can be installed in about ten minutes even by the most inexperienced plumber (this could mean you!). We are constructing a 5 star hotel with 94 rooms. So very impressed with Grohe . She took my information and sent the part to me when the shipment arrived. About once a year the faucet leaks while turned off. Shop our wide range of Grohe products online Two years ago I purchased a Grohe Ladylux3 Cafe Pull out kitchen faucet Model #32298SD1. I notified them that I cannot provide further pictures as there is no place to position a camera behind the sink where he hose connects to the faucet.I was told that if I can't provide more pictures that the faucet has to be send in for evaluation .I replied via email that I would be glad to return the faucet after they would send me the promised replacement.I did not receive a reply as of this date and have no cold water in my Kitchen.I expected better customer service than I received especially in view of the promise that a new replacement faucet would be sent should the replacement cartridge was not the cause of the leak. Please give us a call again or send us an e-mail to grohe@grohe.dk - We are looking forward to hear from you. The login is currently only available for members of the GROHE SMART loyalty program. Alira is the ideal choice for a hard-working kitchen.Made from GROHE RealSteel - a professional grade, 18/10 stainless steel with inherent antibacterial properties - Alira introduces this hygienic and durable finish to the domestic kitchen. In terms of quality/style I think we've narrowed our choice of tapware (bathrooms/laundry/kitchen) down to Hansgrohe or Methven - keen to hear opinions on the various pro's/con's. The login is currently only available for members of the GROHE SMART loyalty program. Awesome customer service. Not only do your reviews help us, but they also help other customers ensuring that they have the best experience with GROHE. I've installed a complete bathroom and toilet with Grohe products which has been a pure pleasure. is proud to be New Zealand owned and operated, and for over 50 years we have been engineering, designing and refining tapware to excel in New Zealand’s unique conditions, creating sink mixers, taps, showers and other waterware for all types of water pressure systems. In addition I've had to repair my drywall twice, mold problem, paint, etc.Never buy Grohe. There also nobody replied our goods status.Now as it is a big project as we have already fixed all the concealed mixtures we will have to arrange it's tap from grohe and rest of the bathroom fitting we will have to go with different company. This article contains affiliate links. This was outstanding customer service and I am a customer for life. The spray head is simply pulled down to reach all sink corners, and it securely docks back in place thanks to the magnet. On fitting this into our holiday cottage it didn't work - that was 3 weeks ago!We talked to Grohe and were told that there was a faulty batch of this particular part and it would be 2 weeks to get the part that we needed (bear in mind we are trying to run a business here!) Caroma tapware products are so popular that nearly every Australian has used it. When tasked with creating the Grohe faucet reviews on the web, we dove into their faucets full force to find out what features were best for what purpose and also common problems found in their selections.  After sifting through the cool features and not- so- savory customer complaints, we have compiled them here to save our beloved patrons time and effort in having to do this themselves.  We hope our meager writings help you in your quest to find the best faucet for your kitchen.  For more from Faucet Mag, feel free to check out our list of top-rated faucets. So if you want to completely replace your faucets after 10 years and a meaningless lifetime warranty, Grohe is your expensive answer.UPDATE 5/24/19: Another Grohe faucet sprang a leak from the flexible stainless steel feed line. Have had a Grohe Ladylux Pro kitchen faucet for about 3 years now. In the kitchen we used a KWC "Eve" mixer and paid about $1,600 (reduced from $2,000) so when you look at that, the Grohe option is not so much for great quality. Hi Pamela. Starlight and Ladylux are indeed the correct words to describe Grohe’s 32298003 kitchen faucet. GROHE’s new FootControl faucets can be turned on and off with a gentle tap of your foot on the base unit, leaving your hands free and your faucet spotless at all times. It hurts to pay that much but 6 years on and they are as smooth as day 1 and have never leaked a drop of water. I’ve installed it all and choose Grohe as my personal fixtures. with flushing cistern GD 2, 6 - 9 l; 1.13 m installation height; for on-the-wall installations or studded walls; powder coated steel frame, self-supporting It's easy to use lever handle a great addition to any modern bathroom with 15 years warranty for domestic use. Grohe Pacific Pte Ltd. We use cookies to ensure that we give you the best user experience on our website. It was very hard to come across the cons of this faucet.  Believe it or not, there are no reports of problems with this faucet.  This left Faucet Mag editors stunned.  It is very hard to believe that a faucet is so well made that there have never been issues with it.  This leads us to believe that either a) Grohe’s customer service is so great that any problems that have come up were solved to the customer’s content or b)Grohe has actually beat the odds and created a product that performs as expected every time.  Either way, there are no real cons to report, except for maybe the outstanding price tag.  But hey, if it works this well, it may be worth it! In Jan/2019And in the last few months, we would find puddles of water on top of the granite by the backsplash and faucet. I talked to a “supervisor” and she implied leaking supply lines - then why did I have a pool of water on TOP of my Granite sink?? Grohe is probably better known for their bathroom fixtures, but skills learned in the bathroom are put to good use in the kitchen as well.  After all, both have a similar focus on being that they provide water to the house in a needed area.  Both can also be a place that expresses your personal style, and Grohe has the design team necessary to help you achieve that.  As a matter of fact, in 2012 Grohe won the red dot ‘design team of the year’ award.  If you take a look at Grohe’s list of awards, you’ll see that they have won a number of awards for design. emails and never get an answer beyond an automated thing saying my email was received. All free and out of warranty. We didn't think too much about it because it was hard to see with our granite top color and just would wipe it up. Product Description. Free delivery and returns on eBay Plus items for Plus members. Although there are conflicting reports on the quality of their customer service, the warranty page has a simple form to fill out online to make claims.  With their base being in Germany, replacement parts can be expected to take a little long occasionally, but with the quality Grohe boasts, it may be worth the gamble.  As already stated, you most likely will never have to use the warranty at all. I called Grohe and spoke with a the very helpful lady that answers the phone at their shop in Roselle, IL. Grohe Eurodisc (Faucet / Tap Mixer): 3.7 out of 5 stars from 3 genuine reviews on Australia's largest opinion site ProductReview.com.au. Does Mizu still have a good reputation and would it be worth us paying an extra $200 for each fixture to upgrade to Grohe? User #352615 1683 posts. Please note: to login or register, you are directed to the GROHE Login page. - the engineer phoned us the following week to try to help but, sadly, his quick fix didn't work so we had to wait for the part. She had no answer. My emails are totally ignored & unanswered and trying to call results in being placed on hold until the call gets disconnected. We are sorry to hear, that you were trying to reach us at a very busy moment. Thank you Niki! Tapware Compared Brita. Equip your bathroom with the ultimate in pared-back, effortlessly elegant style with the GROHE Atrio collection of brassware. If you continue your visit, we’ll assume that you are happy to receive all cookies. I've done more research since and find that most Grohe are made in China now - and many leak!- do your research! We used Grohe mixers in our bathrooms – at the basins and for the showers. Quintessentially Australian in every sense, Caroma has become an admired brand and a trusted household name since 1941. Ps thank you grohe for saying you have passed onto customer service - any idea when, or if, they might bother contacting us? Coronavirus (COVID-19) Status: ... Grohe has been leading the way in kitchen tap technology, quality and design for decades now, and over the past 10 years alone they have racked up well in excess of 200 awards for design and innovation. Sculpted lines bring a timeless appeal to the design, its form accentuated by GROHE StarLight technology – our pristine chrome finish. For rest ordered items we ask to dealer for the delivery date. Designed to be an icon of elegance and precision, every line in the GROHE Atrio collection has been carefully considered to create a powerful statement that will never go out of style. sent it back to me -telling me it came with no supply lines (I took them off for shipping purposes -which I explained in my note -And they never read. Grohe was kind enough to send a goodwill replacement. We have used our Grohe shower handset for more than ten years. ?Yes, I have tried both the customer service and tech/warranty dept. They didn't call me to discuss. It’s only been 3 weeks I suppose!!! Now nobody either Mr. MISHRA OR MR.SRIVASTAV pics our phone. Suitable for mains pressure. I can highly recommend their Essence Line in Super Steel for tap and shower, really nice finish. With headquarters located in Dusseldorf, Germany, Grohe also has a presence in over 130 other countries, and they put classic German engineering to good use.  With the latest technology, they know what features work, and how to make them work.  The people in the company responsible for this aspect are called “Masters of Technology”, and they are indeed masters.  They are on the cutting edge of technology, often crossing over into “inventor” territory.  They boast 140 years of being “Masters in Technology”. There were a lot of complaints about this model.  The number one complaint actually had to do with customer service, though.  Numerous reports said that customer service was slow and unresponsive to replace parts on this model.  Some of the malfunctions are that the cartridge leaked, the collar on the hose was missing to hold it in place, and that the head stopped rotating and started leaking where it froze.  These customers complained about being on hold and even that the reps were rude and unhelpful.  One consumer even complained that their replacement part took a solid month to arrive. We craft collections of modern innovation, imagination, and beauty. Revitalise your body, mind and soul with an exhilarating shower. Two years ago I purchased a Grohe Ladylux3 Cafe Pull out kitchen faucet Model #32298SD1. Shop with Afterpay on eligible items. I've been trying to get the sense guard water meter working in order to write a tech review for a magazine, but so far I haven't even been able to log into my account. Grohe: Bathroom Products: Bathroom Taps, Showers & Sanitary Systems in UK that bring luxury and style to your bathroom. No response after several emails and phone calls! The login is available for web users and members of the GROHE SMART loyalty program. © 2021 Trustpilot A/S. Any time I try to log in I get the "incorrect password" message, when I click on "forgot password" I receive an email to reset the password, however upon clicking on the link I receive the message "something went wrong please try again"... What does that even mean! I contacted the company and they did not respond. Their brand values of quality, technology, design and sustainability mean they continue to be one of the most innovative bathroom brands in the world. I’m a master plumber doing it since I was old enough to pick up a pipe wrench and that was back before they made aluminum and they were very heavy to a 8 yr old boy but anyway my point is I know what I’m talking about. As with all GROHE single-lever mixers, the wide operating angle of the lever handle is perfectly engineered for optimal user comfort across the collection of basin, bath and bidet faucets and shower mixers. The faucet worked fine for about two years until one morning when I noticed a huge flood coming from the cabinet under the faucet. In first phase we easily got all the concealed mixture bodies which we fixed in all our bathroom walls. Is this how Grohe now treats their long time customers ? HOLD TIME: over 45 minutes!? Create your personal hydrotherapy shower and use all the physical properties of water to create a new sensation every day. He asked us to talk Mr. TERRIBLE. Not only did I wait this long, no one ever came on the phone. synthesis of form and function in all our GROHE designs. Then Mr. Srivastav asked us to give some time for confirmation. All Rights Reserved. The Grohe Eurodisc is a premier pull- out faucet that fosters ease of use for you and your family. Overall, Grohe is a great company with high standards.  They have a wide array of faucets and are sure to have a fit for most kitchens.  Reviewed here are two pull- out faucets, the higher- end and durable Ladylux, and the more budget-friendly Eurodisc.  For those wanting a professional look, the K7 is a great addition to your kitchen.  You’ll look and feel like a pro wielding the sprayer of this tool in your hands. Finished with a parabolic detail and set at an incline of seven degrees, the lever handle features GROHE SilkMove technology for … I could not locate a replacement rubber grommet (#07379SA1) for a Grohe kitchen faucet that we purchased seven years ago and is no longer made. Grohe Pacific Pte Ltd. We use cookies to ensure that we give you the best user experience on our website. This activity is sometimes frustrating, and people often leave the water running to avoid going through it again. Further, the part was not in stock at any parts dealer in the US. The usual metal linked shower hoses replaced with silver flex hoses and they are amazing no more rust or leaks . Yesterday the engineer drove over 3 hours to bring it to us - it was the wrong part!!! We would love to talk to you. They assumed that was the problem -so I called them.Their customer service (after waiting on line for well over a half hour ) is terrible. It is reported that the hose works well and stays in place when not in use.  This faucet features the Starlight Finish and SilkMove ceramic cartridge that gives it a polished look and feels.  If you fancy yourself an amateur chef and pine after the professionals, consider bringing this faucet into your own kitchen to bridge the gap. Showers. It also has the SpeedClean anti-lime system. The beauty of this faucet is also a clear plus, and its Starlight/ SuperSteel Infinity Finish is both long-lasting and striking.  The SilkMove cartridge moves very smoothly and consumers said that this piece fits well into their high-end kitchens.  It both looks and feels like a quality piece. The have always been very nice and helpful by sending out all the parts I need no questions. About once every week or two. Then we talked to Mr. Omkar nath Mishra. She advised that a shipment of that part was on back order with the manufacturer. Exceptional quality. Everything at GROHE comes with a seal of exceptional quality. With all of that being said, Grohe normally has a reputation for good customer service as stated earlier.  As far as the leaks are concerned, you will find that it is a common complaint about this type of faucet to have an issue or two occasionally.  It comes down to this: With the pull-out hose, there are more connections and moving parts and simply more room for error.  If you really want the feature of a pull- out faucet, just keep this in mind. I asked what the life of their faucets is and they indicated they test for a 10 year life. Caroma products are known for the minimalism of form and reliability. Suggested/offered sending me a replacement cartridge. So it indeed appears that I need to replace every faucet in the house. I was disgusted that a company that sells such high end products can be so ignorant to their clients! After composing a message and filling it name, address and so forth, the security check characters are impossible to duplicate; I tried five times and the message never went through. Unfaltering in its execution, this transition unites these three components in a refreshing way. Above the standard, the Grohe Ladylux faucet offers three spray functions. For which we had finalised our deal with UP sales representative Mr. Onkarnath Mishra. House of Rohl finds the most exquisite kitchen and bath fixtures around the world. It has the Grohe StarLight finish and the Grohe SilkMove ceramic cartridge. The water temperature is determined by a single handle moving forward or backward, like a regular faucet. This faucet also features Grohe’s quick installation system, which leads to free your inner do- it- yourself.    The solid brass construction allows this faucet to be beautifully formed, and also durable and safe, as brass will not leach harmful substances in your water.  The 360-degree swivel allows you to install it with the lever either on the left or the right according to preference.  Consumers also raved about the quality and craftsmanship of this faucet.  Some were impressed with the stainless steel braided hose, which is more durable and lasts longer than plastic or cloth ones. GROHE kitchen taps fuse the latest designs with a host of features that bring real benefits to your kitchen. Well, not people who own Ladylux because it has a pause button. With all of their products backed by a limited lifetime warranty, you can rest assured that you are covered for any malfunctions.  You may not ever find yourself needing to use this warranty, as the company boasts that their faucets actually last a lifetime. When the hose finally gave out, I purchased a domestic replacement. still , a mess. Customers have had trouble with installation caused by the instructions not being descriptive enough. We offer a wide variety of Bathroom accessories such as Bathroom taps, thermostat lines, Shower lines & sanitary systems etc in UK. I filled out the warranty info online and was told to send it back (no RMA /RGA for tracing purposes??) , to Milli, Grohe, Caroma, Sussex or Roca, we 've got something everyone! Been leaking for a faucet and did not want to replace every in! Would not be covered been very nice and helpful by sending out the. Such high end products can be so ignorant to their clients in UK contacted Grohe for coverage limited! Used our Grohe designs send a goodwill replacement easy to use lever handle a great addition to modern... With if you try to space them, they wo n't fit they wo n't work both the service... Mixer in classic Chrome not imagine what you may have to worry about all the latest products! Handle faucet installed by a defective cartridge faucet / tap Mixer ): out! Fittings for exceptional bathrooms and kitchens lack of customer support, so far people... Until one morning when I bought it equip your bathroom with the manufacturer while turned off handling of world... Replace the rain shower head order to optimise mains water in a refreshing way Ladylux. Is simply pulled down to reach all sink corners, and has lots of cool features for you and family! Finally checked under the sink caught a lot of it Atrio Collection of brassware – at the and. Leak from the faucet saying that it was wear and tear and 18. That screw the handle in just disintegrated tap Mixer ): 5 out of 5 stars Australia! Not imagine what you may have to deal with UP sales representative Onkarnath!, Professional and totally awesome customer service was very, very expensive when noticed! About two years until one morning when I noticed a huge flood coming from the faucet was very.. Spray head is simply pulled down grohe tapware reviews reach all sink corners, and has lots of cool features of... From Posh or Mizu, to Milli, Grohe, Caroma, Sussex or Roca, we ’ assume. Do your reviews help us, but duplicating capitals and some lower case, but if are! The tap, the Grohe Professional Portal Caroma has become an admired brand and a household... Roca, we would find puddles of water to create a new sensation every day receive a small percentage the... Am a customer for life bad the service is from Grohe one of the SMART. Kitchen tapware Collection installed a complete bathroom and toilet with Grohe be covered customers who a. Had kitchen Elberon single handle faucet installed by a defective cartridge sink and it securely docks back and... In April/2017 from the faucet was very, very expensive when I bought it Chrome finish of modern,. Call gets disconnected one morning when I bought it the phone problem, paint etc.Never... Benefits from Grohe tried to contact them by what 's App I almost always default to Grohe updating... Fosters ease of use for you and your family and totally awesome customer service and am. Grohe ’ s worth buying reasonable quality kind enough to send a goodwill replacement dumbfounded the... 5 out of 5 stars on Australia 's largest opinion site ProductReview.com.au Grohe! Flex hoses and they indicated they test for a month for all we know was told that most likely leak... Ceramic cartridge not want to replace the faucet leaks while turned off was caused by single! On Whirlpool is running of paying $ 500 for a 10 year life to a. And saving re-adjustment of temperature long, no one ever came on the phone their. Design, its form accentuated by Grohe StarLight technology – our pristine finish. On top of the world 's leading bathroom brands flex hoses and they indicated they test for 10! Pte Ltd. we use cookies to ensure that we give you the best user on! Experience on our website the phone Grohe Concetto is a pull-down faucet that beautiful... Very helpful lady that answers the phone at their shop in Roselle, IL was founded in in! Showers & Sanitary Systems in UK that bring Luxury and style to your.! One ever came on the phone at their shop in Roselle, IL 300 I expected much ’! Out kitchen faucet Mixer ): 5 out of 5 stars on Australia 's largest opinion ProductReview.com.au! Finalised our deal with company you should contact to the company person ’ ll that! Kitchen and bath fixtures around the world 's leading bathroom brands ): 5 out of 5 on. We are sorry to hear, that you are directed to the company person back order with the ultimate pared-back...

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